The Elgato HD60 Pro is probably one of the most sought-after capture cards of all time. Released in late 2016, the Elgato came to market on a relatively hefty price tag at the time of release compared to what it sells for today.
Elgato capture cards have proved to be one heck of a streaming capture card and quickly became the gold standard amongst streamers and content creators alike.
Even with a high-quality video capture card on the market that can capture 1080p 60 fps. Elgato’s newest capture card is still not without its own fair share of problems, which is what I will be talking about in this article.
Elgato’s most common issues that people may experience with their capture cards, and I’ll try to address them (along with some other potential problems and quick fixes so you can capture video gaming sessions, OBS broadcast streams and many more uses where an Elgato HD video capture card is being used).
Elgato hd60 pro Not Detected When Streaming To Twitch
While the Elgato HDMI capture card still remains the best in the market, users have been reporting issues with the Elgato HD60 Pro not being detected when streaming to Twitch.
If this is an issue that you are experiencing, there are a few things you can try:
If Elgato hd60 pro is not being detected in your setup, check to make sure that your Elgato HD60 Pro is properly connected to your PC.
If the Elgato HD60 Pro is not detected, also try using different USB cables or ports on your PC to see if this resolves the issue.
If this doesn’t fix the problem, you may want to check and download the latest drivers for your graphics card (if you are using Adobe’s streaming software).
If you are still having problems getting your Elgato HD60 Pro to be detected, you can also try using the Elgato Game Capture HD software instead of streaming software.
Elgato hd60 pro Audio Streaming And Mic Issues
Another problem that has been reported with the Elgato HD60 Pro is audio streaming and mic issues.
As much as minor audio issues are expected with streaming, when your audio is being affected by your streaming capture card, this is something that needs to be addressed.
If the Elgato HD 60 pro is being used with an Xbox, you can try using a separate audio capture device. If this doesn’t work, boot up your system in safe mode and uninstall the current drivers for your sound card (if you are using Adobe’s streaming software).
After uninstalling the drivers, restart your system and reinstall the latest drivers for your sound card.
If you are using a PC, try disabling your audio enhancements in your system settings to see if this fixes the problem. If it doesn’t, you can also try disabling Audio Stream Compression (ASCI) in your streaming software.
If you continue experiencing these issues, there are a few other things you can:
- Make sure that your audio settings are correct in your streaming software. You may also want to try using the Elgato Audio Capture tool to make sure that your mic is working properly.
Elgato HD60 Pro Streams In 30 FPS But OBS Is At 60
If you are streaming to a service that supports higher frame rates, but your Elgato HD60 Pro is only capturing 30fps, then this could be an issue with your OBS settings. Make sure that the service you are using has been enabled in OBS and
Elgato HD60 Pro Black Screen Issue
There have also been some reports of the Elgato HD60 Pro having a black screen issue. This usually happens when you are trying to capture video from a PC that is not your main system.
If you are experiencing the Elgato capture card black screen problem, there are a few things you can try:
Make sure that your Elgato HD60 Pro is properly connected to your PC and the port in which the capture card plugs in is not defective or has loose connections.
Make sure that your PC is not set to power saving mode or hibernation when using the Elgato HD60 Pro, this could also cause issues with capturing video.
If you are attempting to capture a secondary system in which you don’t have administrator access to, make sure that the program does not require administrative permissions. If it does, try finding an alternative program that will work for your needs.
If you are still experiencing problems with the Elgato HD60 Pro having a black screen, you can try using the Elgato Game Capture HD software instead of streaming software.
These are some of the most common problems that users have been experiencing with Elgato HD60 Pro. If you are still having problems with your Elgato capture card, make sure that it’s not an issue with your video graphics cards settings.
Elgato Stream Deck Not Working With OBS Or XSplit
If you are experiencing issues with your Elgato Stream Deck not working properly when you are trying to use it in conjunction with OBS or XSplit, there may be an issue with the latest version of the streaming program used.
If you have ADOBE AIR in the mix, you can try uninstalling ADOBE AIR and reinstalling it for your system.
If this doesn’t fix the problem, you can also try reinstalling your Elgato HD60 Pro drivers. If none of these steps work for you, there may be a hardware issue occurred on your end. You will need to contact Elgato support for more information on this matter.
Elgato Game Capture Software Not Recording
If you are having issues with the Elgato Game Capture software not recording any video, there are a few things you can try:
Check to see if your microphone is muted in the Elgato Game Capture software.
Make sure that your input source is set to the correct device.
In the settings of your Elgato Game Capture software, make sure that the video format is set to what you want.
Make sure that your Elgato Game Capture HD software audio setting matches with what you have in OBS or XSplit.
If none of these steps work for you, there may be an issue with the Elgato capture card itself. If you need more help troubleshooting this issue, there may be a hardware issue with the card and it will need to be replaced.
Elgato hd60 No Capture Devices Found
When your gaming setup rig is not detecting your Elgato video capture cards, you will likely get the “Elgato HD60 no capture devices found error” on your screen. This is a common error that can be fixed by:
Checking to see if your video cables are properly connected to the input and output on the back of the Elgato HD60 Pro. And all of your Elgato capture card drivers are updated to the latest version.
Turning off your Elgato capture card and computer, then turn them back on again.
Using a different USB port to plug in your Elgato HD60 Pro. You can also try a USB 2.0 port if you are using a USB 3.0 port for this purpose. If none
Updating your drivers for the Elgato HD60 Pro.
Making sure that you have installed the latest software for the Elgato HD60 Pro.
Make sure that your operating system is up to date with all of its latest updates. If none of these steps work, you may need an updated or newer version for the Elgato capture card itself, and it will likely need to be replaced.
Elgato Game Capture HD not detected
If your Elgato game capture HD is not being detected, you will likely see an error message on your screen that says “No device detected. Please check your USB connections and restart the application.”
There are a few things you can do to try and fix this issue:
Check to make sure that your Elgato game capture HD is properly plugged into your computer’s USB port.
Make sure that your Elgato game capture HD is not muted.
Check to see if you have the latest drivers for your Elgato game capture HD.
Make sure that your Elgato game capture HD software is up to date.
If none of these steps work, you may need to replace your Elgato game capture HD.
Elgato Drivers: Elgato HD60 Pro not detecting signal.
Unless your gaming setup is able to detect signal, you will not be able to use the Elgato HD60 Pro. This issue is typically caused by outdated drivers that need to be updated in order for your system to recognize the device.
In order to update your drivers, you can:
Visit the Elgato website and download the latest driver version for your Elgato HD60 Pro.
Check to make sure that your Elgato gaming capture device is not broken, and if it is you will need to contact Elgato support for more information on the matter.
If none of these steps work, you can also try a different USB cable or port for plugging in the device into your computer.
Updating your operating system to the latest version.
In some cases, you may need to uninstall and reinstall the Elgato Game Capture HD software.
Making sure that your system meets the minimum requirements in order to use the Elgato HD60 Pro.
Ensuring that you have the latest firmware for the device.
Elgato Video Capture Not Working On Mac
As Mac computers continue to dominate the market, it is important to be aware that there are some known issues with the Elgato video capture not working on Mac.
And for many gamers, this discovery is only made soon after investing in an Elgato Video capture card which is not working.
In order to try and fix this issue, you can:
Check to see if your system is up to date by going into “System Preferences” and selecting “Software Update.”
Make sure that you have the latest Elgato video capture driver version installed.
Uninstall and reinstall the Elgato video capture software.
If none of these steps work, you may need to contact Elgato support for more help.
Elgato HD60 Pro not working with PS4
If you are using an Elgato HD60 Pro to capture footage from your PS4, there are a few things you can do to try and fix the issue.
One potential solution is to make sure that your Elgato HD60 Pro is set as the primary capture device.
To do this:
Open the Elgato HD60 Pro software and click on the “Settings” tab.
Select your PS4 from the list of available devices.
If you are using more than one capture card, you will also need to make sure that the “Primary Capture Card” is set to the Elgato HD60 Pro.
Check to make sure that you have the latest drivers for your Elgato HD60 Pro.
If none of these steps work, you can also try a different USB cable or port for plugging in your Elgato device into your computer.
Updating your operating system with the latest version.
In some cases, you may need to uninstall and reinstall the Elgato Game Capture HD software.
Making sure that your system meets the minimum requirements in order to use an Elgato HD60 Pro.
Ensuring that you have the latest firmware for your device.
Elgato Video Capture needs the latest version of firmware to work seamlessly with your Mac. If you are not able to find this firmware on the Elgato website, you can contact their support team and they should be able to help you out.
Elgato HD60 Pro Audio Sync Issues
Similar to the many other Elgato devices, some users have been experiencing audio sync issues with the Elgato HDac.
In order to try and fix this issue, you can:
Check to see if your system is up-to-date by going into “System Preferences” and selecting “Software Update.”
Make sure that you have the latest Elgato video capture driver installed.
Open up your audio settings and make sure that the “Sample Rate” is set to 48KHz.
Uninstall and reinstall the Elgato video capture software.
If none of these steps work, you may need to contact Elgato support for more information on this matter.
Updating your operating system with the latest version.
In some cases, you may need to uninstall and reinstall the Elgato Game Capture HD software.
Making sure that your system meets the minimum requirements in order to use an Elgato HD60 Pro.
Ensuring that you have the latest firmware for your device.
Elgato HD60 Pro not working with Xbox One
There are a few times when your Elgato HD60 Pro will not work with Xbox One.
One potential solution is to make sure that your Elgato HD60 Pro is set as the primary capture device.
To do this:
Open up your Elgato Game Capture HD software and go to “Settings.”
Select ‘Xbox One’ from the list of available devices.
If you are using more than one capture card, you will also need to make sure that the “Primary Capture Card” setting is set to your Elgato HD60 Pro.
Check to make sure that you have the latest drivers for your Elgato HD60 Pro.
If none of these steps work, you can also try a different USB cable or port for plugging in your Elgato device into your computer.
Updating your operating system with the latest version.
In some cases, you may need to uninstall and reinstall the Elgato Game Capture HD software.
Make sure that your system meets the minimum requirements in order to use an Elgato HD60.
Game Capture HD60 driver is unavailable
At the center of the Elgato video capture card is the versatility of its gaming capture card drivers. So, if they are not working properly, you will not be able to record or stream your gameplay.
In order to fix this problem:
You can go into the Apple menu and select “System Report.”
From here, you can check to see if any of your hardware is experiencing issues. If so, follow the on-screen instructions in order to resolve the problem.
If your Elgato HD60 Pro driver is up-to-date, you can also try reinstalling them by going into “System Preferences” and selecting “Software Update.”
Another option that might work is uninstalling and reinstalling the Elgato Game Capture HD software.
Updating your operating system with the latest version.
In some cases, you may need to uninstall and reinstall the Elgato Game Capture HD software.
Making sure that your system meets the minimum requirements in order to use an Elgato HD60 Pro.
Ensuring that you have the latest firmware for your device.
Overall, all of these issues can be easily avoided if you keep up with Elgato capture card driver updates and follow good setup practices.
If it is your first time setting up an Elgato HD60 Pro, you should refer to the manual. If you need any assistance during installation, feel free to ask for help anytime through online communities and the Elgato official support site!
The only thing that can be considered as a downside for this particular product is that its user manual isn’t available online, but you can always get a copy from the Elgato website.
Conclusion:
Elgato is generally a reliable high-end video capture card with fewer issues compared to other streaming captures cards within its price range.
Though not everyone can afford the Elgato HD60 Pro, which is an advanced HDMI capture card with numerous benefits for streamers, it is worth it to invest in the Elgato HD streaming capture card as the problems are rare and benefits for this capture card are insanely priceless.
But, I also know that not everyone can afford to invest in high-end quality products like the Elgato HD60 capture card. The good news is that there are alternatives available.
